Privacy Policy

1 Introduction

Welcome to Baje Casino. This privacy policy explains how Baje Casino collects, stores, and uses your personal information. By using our platform, you agree to this privacy policy.

We believe your personal data belongs to you. That is why the Baje Casino privacy policy is built on internationally recognized data protection standards. We are committed to being transparent about what information we hold and why it is needed.

Baje Casino has prepared this policy in plain, accessible language with Bangladeshi users in mind. If you have any questions, feel free to reach out to our support team at any time.

2 What information we collect

Baje Casino collects various types of information. Some is provided directly by you, while other data is collected automatically when you use our platform.

• Information you provide in the registration form goes directly into our database.
• A log of your activity is automatically generated while you play.
• Certain device information may be collected when you use our app.
• Any conversations with customer support are recorded and retained.

3 How your information is used

Baje Casino uses your information only for specific, legitimate purposes. We never use your data for unnecessary or unethical activities. The main reasons we process your information are outlined below.

• Account management: Your information is used to create, verify, and secure your account.
• Payment Processing: Financial information is required to process deposits and withdrawals securely.
• Customer support: Your contact information is used to resolve your complaints or queries promptly.
• Security Assurance: Technical data is analyzed to help prevent fraud, money laundering, and account hacking.
• Service Improvement: Usage patterns are analyzed to continuously improve baje casino's services.
• Legal obligations: Data may be disclosed to government or regulatory authorities when required.
• Personalized Experience: To show you game recommendations and offers tailored to your preferences.

4 Data sharing & disclosure

Baje Casino never sells your personal information to third parties. However, there are limited circumstances where sharing data with trusted partners may be necessary.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive your information to process secure transactions.
• Technology Service Providers: Trusted partners providing hosting, cybersecurity, and analytics services.
• Legal authorities: Information may be disclosed when required by a court order or legal obligation.
• Responsible gaming organizations: Limited information may be shared with recognized responsible gaming organizations to help prevent problem gambling.

5 Cookie policy

The Baje Casino website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your experience.

• Essential cookies: These cookies are essential for maintaining login sessions and ensuring platform security.
• Performance Cookies: Helps us understand which sections of the site receive the most traffic.
• Functionality Cookies: Remembers your language preference and settings.
• Analytics Cookies: Used to analyze usage patterns and enhance our services.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some site features to not function properly.

6 Data retention period

Baje Casino retains your information only for as long as necessary. Even after account closure, certain data may be kept for a defined period to meet legal obligations.

• Data for active accounts is retained for the duration of the account.
• Financial transaction records are retained for 5 years after account closure.
• Customer support conversations are retained for 2 years.
• Security logs are retained for 1 year.
• Upon expiry, data is securely and permanently deleted.

7 Your data rights

Baje Casino believes every user should have full control over their own data. To that end, we guarantee the following rights.

• Right to know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that data processing be restricted while an investigation is ongoing.
• Right to Data Portability: You can request a copy of your information in a standard, portable format.
• Right to object: You may object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. We aim to respond within 30 days.

8 Children's Privacy

Baje Casino is strictly for users aged 18 and above. We do not knowingly collect information from minors.

If we become aware that a person under 18 has created an account, that account will be immediately closed and all associated data will be deleted.

9 Policy Changes

Baje Casino may update this privacy policy when needed. For significant changes, we will notify you via your registered email or through an in-platform notification.

• The date of each update will be noted at the top of the page.
• For major changes, we will endeavor to provide 30 days' advance notice.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Contact support if you'd like to compare the current policy with a previous version.

10 Contact Us

For any questions, concerns, or requests regarding this privacy policy, please contact our dedicated privacy team. We typically respond within 3–5 business days.

• Email: [email protected]
• Live Chat: Log in to the platform and reach us via live chat.
• Support Hours: 7 days a week, 24 hours a day.